Contact us
Please contact us if you have any questions.
Email: info@masonandfrancis.com.au
Phone: 0417 002 584
Get in touch
FAQ
Below are some of are common questions:
Free standard shipping and returns on all orders over $250
Free Shipping Australia-wide on orders $250+
Buy Now, Pay Later with AfterPay
Free Click & Collect in Port Fairy
Free standard shipping and returns on all orders over $250
Free Shipping Australia-wide on orders $250+
Buy Now, Pay Later with AfterPay
Free Click & Collect in Port Fairy
Please contact us if you have any questions.
Email: info@masonandfrancis.com.au
Phone: 0417 002 584
Below are some of are common questions:
You’ll receive an email confirming your order shortly after it’s been placed.
If you haven’t received this email within a few minutes, please check your junk or spam folder, or get in touch with us for assistance.
If you haven’t yet received your shipping confirmation email, please contact us by phone or email as soon as possible to update your shipping address. Once your order has been dispatched, we’re unable to make any changes.
Yes, we ship internationally.
Shipping rates vary depending on your location and will be calculated at checkout.
All orders are dispatched from Port Fairy, Victoria via Australia Post.
Standard delivery takes approximately 2–6 business days, depending on your location.
If you’d like your order sooner, you can select Express Post at checkout for an additional fee. Express delivery typically takes 1–3 business days.